The short version

Every SoftTechLab tool can be evaluated before any money changes hands, and we would much rather you did. WhatsApp Marketing includes a 7-day free trial with no payment details required, covering 500 contacts and 100 MB of media storage. Our other tools offer free credits for the same purpose.

The trial exists so that you can find out whether the platform suits you while it costs you nothing. Please use it. Because the trial is available to everyone, we do not offer refunds on the basis that the product turned out not to be what you expected after you paid.

There is nothing to cancel, because nothing recurs. SoftTechLab does not store card details and does not take automatic recurring payments. Every subscription period is bought once and ends on its expiry date.

To stop using a paid service, simply do not renew it. Your access continues until the end of the period you have already paid for, and then stops. You will not be charged again, and you do not need to contact us, send notice, or take any other step.

Ending a trial needs no action either. Nothing is charged when a trial expires.

Platform subscription fees are non-refundable, in whole or in part. This includes:

• A period you paid for but did not use, or used less than you expected.
• Time remaining when you stop using the service, or when you let it expire.
• A subscription ended early because these terms were breached.
• A change of mind after the free trial.

Renewing early does not waste the time you have left: a new month is added to the remainder rather than replacing it, so there is no reason to wait until the last day.

Nothing here is intended to limit any right you have under the law that applies to you that cannot be limited by agreement.

Your WhatsApp message charges are billed by Meta, directly to your own Meta Business account, at Meta's rates. SoftTechLab never collects that money, adds no markup to it, and receives no share of it.

We therefore cannot refund, credit or dispute Meta's charges, including charges for messages that were delivered but got no reply, campaigns sent to the wrong audience, or templates that performed poorly. Those are a matter between you and Meta, and Meta's billing dashboard is the authoritative record.

Cost figures shown inside the platform are estimates for planning, calculated from published rates and the messages we recorded as delivered. They are not invoices, and a difference between an estimate and Meta's bill is not a basis for a refund from us.

These are the cases where we will put things right, because they are ours to put right:

Charged twice for the same period. Each payment is recorded against the payment provider's own transaction id, and a repeated confirmation of the same transaction cannot grant a second subscription period. If a genuine duplicate charge still occurs — two separate payments for the same thing — contact us with both transaction ids and we will refund the duplicate.

Money taken but no subscription activated. If your payment succeeded at Razorpay or PayPal but your account did not become active, that is a fault on our side. Contact us with the transaction id and we will either activate the subscription or refund the payment.

Failed or abandoned payments. If a payment fails or you close the payment window, no subscription is granted and, as far as we are concerned, nothing is owed. Where a payment provider has placed a temporary hold on your funds, that hold is released by the provider under their own timescales, not by us.

Please contact us within a reasonable time of noticing the problem, so the transaction can still be traced with the payment provider.

When a WhatsApp Marketing subscription or trial expires, nothing is deleted automatically. Your contacts, leads, campaigns, conversations and media stay where they are, and you can still sign in, read them and export them.

What stops is the ability to add: no new contacts, no media uploads, no new connected numbers and no campaign sending until you renew.

We intend to keep that data for at least 30 days after expiry, so a renewal restores your account as you left it. Beyond 30 days it may be removed, and we cannot promise it will still be recoverable. Please export anything you want to keep before then — exports are available for contacts, leads, campaign reports and analytics.

For anything on this page — a duplicate charge, a payment that did not activate, or a question before you buy — contact us and include the transaction id and the email address on the account:

Email: admin@softtechlab.com

Phone / WhatsApp: +91-9777-735-384

We aim to respond within a few working days.